JSK Client Survey

How did we do? In an effort to improve our services at the John S. Knight Center, we would appreciate a few moments of your time. Please complete the following survey and if you'd like, add to it any additional comments. We thank you for your time and effort and hope to service you again in the near future. The Staff, John S. Knight Center

Event Name/Event Date

On a scale of 1 to 5, where 5 = excellent, 4 = good, 3 = acceptable, 2 = fair, 1 = poor, please rate the following:

REGARDING THE FACILITY...

The cleanliness of the facility.

The cleanliness and number of restrooms.

Adequacy and use of the meeting spaces.

Adequacy and use of Exhibit spaces.

Ample parking around the area.

Number of available hotel rooms.

Available common space for use.

Comfort level of lighting and temperature.

Intelligibility of house sound system.

User-friendliness of house sound system.

Comments:

REGARDING THE STAFF...

The Staff was courteous and helpful in planning the event.

The Sales Person was knowledgeable about the Center and its services.

The proposal and other information were distinct and led to no second guessing.

The contract was intelligible.

The pricing structure for space and services was fair.

A final precise accounting was sent in a timely manner.

Throughout the event, the Staff was helpful and courteous.

Housekeeping was well-maintained.

The Staff was knowledgeable about the building.

Comments:

REGARDING FOOD SERVICE...

Food quality.

Staff friendliness and courteousness.

Food service accommodations.

Choice of menus.

Table set-up.

Comments:

REGARDING MISCELLANEOUS SERVICES...

Decorating Services.

Cleaning Services.

Audio/Visual Services: Knowledge about the equipment.

Audio/Visual Services: Technical support.

Audio/Visual Services: Adequacy and use of PictureTel Equipment.

Comments:

REGARDING OVERALL PERFORMANCE...

How would you rate the Center?

Would you use the Center again?

Yes
No

Would you recommend the Center?

Yes
No

At this time, we welcome any comments you might have in regards to your event at the John S. Knight Center. We appreciate any input you have in making the Center - "Akron's Premier Meeting, Convention & Exposition Destination." Comments:

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